FREQUENTLY ASKED QUESTIONS

View the most frequently asked questions and answers about our Manuka honey.

  • What is Manuka honey?

    Manuka honey is honey made using the nectar of the Manuka flower. Manuka is a member of the tea tree family and is native to New Zealand. It is found in wild, uncultivated areas. Its wood and flowers have been used by Māori people for hundreds of years for their healing properties.

    When honey bees were introduced to New Zealand in the mid 1800s, the honey produced when they visited the Manuka flower was found to be rich and distinctive in taste. And because the Manuka plant was used medicinally, Manuka honey was also used in this way, particularly to help wounds heal.

     

  • Where do you harvest Manuka?

    Our Manuka honey hives are placed in remote locations in the wilds of New Zealand. Away from human civilisation, the clean, pure environment helps produces the purest, sweetest honey. We do everything we can when harvesting the honey to keep the disruption to an absolute minimum, both for the environment and for our hard-working bees.

  • What does it mean when people talk about ‘active’ Manuka honey?

    The ‘activity’ referred to is the antibacterial activity of the honey. This used to be measured according to the ‘Unique Manuka Factor’ or UMF, which took into account the Leptosperin, DHA and Methylglyoxal content.

    More recently, research has shown that the antibacterial activity is determined by the Methylglyoxal content, which is why we use this measure to grade our Manuka honey.

  • How is the "activity" level for Manuka honey labeled?

    We use the MGO rating system for our Manuka honey. You’ll see this on our jars as ‘MGO 100+, MGO 200+’ etc.

  • I’ve seen Manuka honey graded by MGO and UMF. What's the difference?

    Manuka honey is valued because of its unique antibacterial qualities and the grading systems we have are used to show the strength of these.

    The antibacterial activity of Manuka honey depends on its methylglyoxal content. MGO is just an abbreviation of methylglyoxal and it shows its concentration within the honey. We’ve got some more information on this here.

  • How is your Manuka honey tested & labeled?

    The only way to verify the MGO rating of Manuka honey is to have it scientifically tested. We use independent laboratories, Analytica and Hill Laboratories, to do this for us. They’re the largest and most respected laboratories in New Zealand.

    They test our Manuka honey at the extraction and packaging stages to ensure our labels are accurate. You’ll see that our labels include a ‘+’. That’s because we can guarantee that the concentration of methylglyoxal in the honey is at least the amount we state, but could well be more.

  • How do I know what I’m getting is authentic?

    As with any valuable product, there are producers who sell honey as ‘Manuka honey’ when it isn’t. This could be intentional or not. It’s impossible to tell whether a honey is pure Manuka honey without scientific testing (we certainly can’t watch all of our extraordinarily busy bees to check which flowers they’re visiting!).

    That’s why every jar of Auribee Manuka honey is tested for its methylglyoxal content by an independent, certified, laboratory. We want to know that our customers are getting only the best, purest Manuka honey there is.

  • Why is it so expensive, compared to other honeys?

    The very best product needs the very best raw ingredients. For Manuka honey, this means placing our hives in remote locations, which are difficult to access. It’s a bit of a mission to get to the perfect spot for our bees, which makes harvesting it quite expensive.

    The Manuka plant also has quite a short flowering season, only producing its nectar for 3 – 4 weeks each year. And, if anything unusual happens in terms of the weather, it can be even less than that.

    All of this means that every drop of Manuka honey is a precious resource and its price reflects how valuable it is.

  • Why don’t you use glass jars?

    Honey is best kept in a dark place so we use carefully selected dark PET plastic jars to keep your delicious honey in the best condition. And because we ship honey all over the world, plastic is a safer option to ensure that it doesn’t get broken in transit. Plastic is also a lighter material, which means that you pay less for packaging and shipping.

  • What grade of Manuka honey should I buy?

    That depends on what you’re using it for. If you’re looking for a delicious treat to put on your toast, or to give you a boost and help you feel great, anything between MGO 100+ and MGO 300+ should be fine.

    If you’re going to use your Manuka honey externally to help with any skin conditions, we’d recommend going for something ranging between MGO 400+ and MGO 800+.

  • Can I eat Manuka honey when I'm pregnant?

    Absolutely! Manuka honey is safe for new mums who are breastfeeding and mums-to-be. Go on – treat yourself!

  • Can kids eat Manuka honey?

    Yes – Manuka honey is fine for little ones, but we don’t recommend you give it to those under 12 months old.

  • I'm diabetic - can I still use Manuka honey?

    We recommend that you speak to your doctor. As with any honey, Manuka honey contains natural sugars.

    If you’re considering using it externally, on a wound, we still recommend that you speak to your doctor.

  • Can Manuka Honey be used on my skin?

    Absoulutely. The Manuka plant has been used by Māori people for centuries for its healing properties. When honey bees were introduced to New Zealand in the mid 1800s and Manuka honey started being produced, the honey was used for healing as well and it still is to this day. It is used for a range of conditions, including skin infections and acne. If you do have a medical condition, we recommend speaking to your medical practitioner before using our honey.

    It’s also commonly used in beauty products as a natural moisturiser.

  • How do I store my Manuka honey?

    It’s best to store your honey in a cupboard where it isn’t exposed to heat or direct sunlight. Around 18-20°C is the ideal temperature for honey. There’s no need to keep it in the fridge when it’s been opened. In fact, if you do put it in the fridge, you may find it crystallises. That’s fine, and a natural thing for honey to do. It doesn’t affect the quality of the honey, it just means that it may be a bit harder. You can warm it up to soften it if honey does become hard

  • How long does honey keep for?

    We have a ‘best before’ date on our honeys to show when they’re at their very best, but you can still use them beyond that date. If you store honey in a dark cupboard, at between 18-20°C, as recommended above, it should last for a very long time.

  • Help - my honey's gone sugary!

    Don’t worry! It’s still perfectly fine to eat. Honey sometimes crystallises, particularly if it gets a bit cold. Just sit your jar of honey in a warmer spot and the crystals should dissolve back into the honey.

  • Availability of our honey

    The availability of different types of honey depends on many things – the weather, the season and customer demand to name just a few. But we do our very best to ensure that we have enough honey for all of our customers.

    On the odd occasion where an order may go through for a product that is out of stock, we’ll get in touch to offer you an alternative product or a refund.

    We will not be held liable for any losses, costs, damages, charges or expenses incurred by any of our items being unavailable.

  • Can I collect my order?

    We only sell online at the moment so we’re not able to let customers collect their orders. Our online ordering system is fully secure and we will get your order out to you as quickly and efficiently as possible.

  • Can I track my package?

    All of our honey is sent out via courier so when you place an order with us, we’ll send you a tracking number. If there are any problems, or your honey doesn’t arrive as expected, just let us know and we’ll look into it.

  • Where do you ship your honey?

    We can ship our honey to anywhere in the world. However, please check the regulations for your country as honey is not permitted to enter some countries. Regulations change and we can’t be across all of them for every country so we can’t guarantee safe delivery if your country has restrictions in place.

    When you place your order, you acknowledge that it contains acceptable and approved items for import into the country of delivery.

  • Can I cancel my order?

    If you have a last minute change of heart and you haven’t heard from us that your honey is on its way, get in touch as quickly as possible and, as long as it hasn’t left the premises, we’ll cancel your order.

  • Can I return my order?

    We want you to be delighted with your Auribee honey. If, for any reason, your honey arrives and you’re not satisfied with it, please give us a call on +64 211548275 or email us at info@auribeehoney.co.nz and we’ll organise a replacement . You’ll need to return your order to us and, once we’ve received it, we’ll send you your new honey.

  • How do I return my order?

    We recommend you send your order back via courier so that you can track its delivery. You can arrange this at your local New Zealand Post shop, or through other courier companies.

  • Will shipping costs be refunded?

    If you return your honey to us, we’ll refund you the initial shipping costs. Any costs incurred to return the honey will be at your own expense. If we send you out a replacement, this will be done free of charge.

  • What happens to my details when I place an order?

    We keep your email address and order details on a secure server. We do not receive any of your payment details – these are handled by our payment provider, Paystation.

    Your privacy and security are important to us and you can rest assured that  we will not sell or trade your details with any third parties.

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